Conflict Resolution in Aged Care - Embracing and Managing Diversity
Transform Your Aged Care Services with Expert Conflict Resolution Training
We offer tailored workshops and webinars designed to equip aged care service providers with essential conflict resolution skills while embracing and managing diversity.
Why This Workshop?
In the dynamic environment of aged care, conflicts can arise from various sources, affecting the quality of care and the well-being of residents and staff. Our workshop addresses these challenges head-on, providing your team with practical strategies and skills to foster a harmonious and inclusive environment.
Our training provides the skills and knowledge to effectively manage conflict in relation to service delivery, workplace disputes, cross-cultural communication, mental health support and management disputes.
Flexible Delivery Modes to Suit Your Needs
We understand that every organization has unique requirements and constraints.
Our workshop is available in various delivery modes, including in-person sessions, virtual training, and blended learning approaches.
Additionally, we offer flexible workshop lengths, from intensive one-day seminars to comprehensive multi-day programs, ensuring we meet your budget and learning needs.
Meet Our Expert Trainers
Shiv Martin
Our lead trainer, Shiv Martin, is a renowned expert in mediation and conflict resolution with extensive experience in the aged care sector. Shiv has worked with prestigious organizations such as the Aged Care Quality and Safeguards Commission, Blue Care, and Queensland Health. With a background in law and a passion for training, Shiv Martin brings invaluable insights and practical skills to this workshop, ensuring your team receives top-tier training tailored to the specific needs of the aged care sector.
Arnela Tolic
Joining Shiv is Arnela Tolic, a highly experienced lawyer specializing in migration and workplace relations. Arnela's deep understanding of these fields, combined with her experience in aged care, provides a unique perspective on managing diversity and resolving conflicts effectively. Her expertise ensures that participants gain comprehensive knowledge and practical skills relevant to today's diverse aged care environment.
Register Now
Don't miss out on this opportunity to enhance your team's skills and create a more inclusive, conflict-free environment in your aged care facility. Contact us today to register or to learn more about the workshop.
Learning Objectives
Understanding Diversity in Aged Care
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Defining Diversity: Cultural, linguistic, religious, socioeconomic, gender, sexual orientation, and physical abilities.
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The Demographics of Aged Care: Current statistics and their impact on care needs and preferences.
Common Sources of Conflict in Aged CareTypes of Conflicts: Among staff, between staff and residents, and with families.
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Root Causes: Miscommunication, cultural misunderstandings, and differing values.
Embracing Diversity: Building an Inclusive Environment
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Cultural Competence: Definition, importance, and strategies.
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Inclusive Practices: Policies, culturally appropriate care, and celebrating diversity.
Effective Communication Strategies
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Active Listening: Techniques and importance.
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Nonverbal Communication: Understanding and managing nonverbal cues.
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Language Support: Use of interpreters, translation services, and promoting bilingualism.
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Understanding Skills in Negotiation and Mediation
Our course delves into the essential skills of negotiation and mediation, empowering participants to effectively resolve conflicts. Through hands-on exercises and role-playing, attendees will learn:
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Mediation: The role of a mediator in aged care, steps for effective mediation, and how mediation can help resolve disputes.
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Negotiation: Basic principles of negotiation, techniques for reaching mutually beneficial agreements, and practical applications within the aged care setting.
Conflict Resolution Techniques
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De-escalation: Identifying triggers and early signs of conflict, techniques for calming tense situations.
Practical Application: Case Studies and Role-Playing
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Case Study Analysis: Real-life scenarios and group discussions.
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Role-Playing Exercises: Practicing techniques with feedback.
Implementing Conflict Resolution Strategies
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Developing a Conflict Resolution Plan: Steps and staff engagement.
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Training and Continuous Improvement: Ongoing education and strategy evaluation.
Building a Supportive Work Environment
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Encouraging Open Communication: Creating a culture of trust.
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Supporting Staff Well-being: Mental health support and resources.
Conclusion and Q&A
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Recap of Key Points: Summary of workshop content.
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Commitment to Diversity and Conflict Resolution: Emphasizing ongoing efforts.
Benefits of Attending
By the end of this workshop, your team will:
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Gain a deeper understanding of diversity in aged care.
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Learn practical conflict resolution skills.
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Develop strategies for effective communication and cultural competence.
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Implement inclusive practices to enhance care quality.
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Build a supportive and resilient work environment.